FAQ
The machine charged the resident too many times. What is the refund process?
Please text the last four digits of your credit card and your 10-digit laundry card number (beginning with HMPD) to 954-906-9256.
C## error
Card Error: Remove the card, clean the chip, and try again. If the issue persists, purchase a new card and mail both cards to Aaxon Laundry Systems, 6100 N Powerline Rd, Fort Lauderdale, FL 33309, Attn: Customer Service. We'll try to transfer your remaining balance to the new card.
The kiosk charged my credit card two or three times.
Please text the last four digits of your credit card and your 10-digit laundry card number (beginning with HMPD) to 954-906-9256.
How to add cash to the card?
Insert your laundry card to display your current balance. Insert your bill, and your new balance will appear on the screen. Be sure to press the gray RETURN box to retrieve your card.
How do I buy a laundry card?
All of our Kiosks are equipped with laundry card dispensers. Please check the machine in your building, often located in a laundry room or other common space, to see if the terminal has a BUY option. Some properties sell laundry cards at their main office and not out of the Kiosk. Please note that there is a $5.00 cost for a new laundry card. The card will be dispensed without value. The Kiosk does not make changes, nor does it apply credit to a new laundry card purchase.
