AaxonConnect

We're always notified when your laundry equipment has a service issue.

Benefits

Aaxon offers an array of service benefits to manage your unique laundry needs. From our highly efficient laundry equipment and exceptional customer service to our AaxonConnect system featuring Service Alert, we have the solutions to best manage your community laundry facilities.

Service Alert

Washers and dryers featuring AaxonConnect - alerts our service team with real-time information on everything we need to know regarding your community laundry room operations.
Washers and dryers requiring service automatically notify our service team of the cause of the malfunction.
Reduces downtime by automating the request for service process and ensures that your community laundry facility is operating at peak efficiency.

Remote Start Capabilities

On the rare occasion when a resident is charged for a machine that doesn't start, AaxonConnect provides our service team with the ability to remotely start a machine free of charge providing a real-time service solution for your residents.

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AaxonConnect Powers It All

How AaxonConnect Works

AaxonConnect connects every machine to a powerful, intelligent platform in real time, giving our team greater visibility, faster service, and a laundry room that runs smarter.

Machines Report In- Every connected washer and dryer continously communicates with our platform, providing real-time information about machine status, performance and potential issues
The Platform Analyzes- AaxonConnect analyzes machine activity, identifies patterns, detects anomalies, and flags potential problems before they become costly disruptions.
Issues Get Resolved Faster- Our technology resolves most issues remotely. When on-site service is needed, a service request is automatically triggered, before a resident or student ever has to make a call.

Real-Time Washer and Dryer Status

Table listing laundry machines by type and serial number, all showing available status in green labels.

Smarter Technology. More Control. Less Downtime.

We are connected to your laundry operation like never before. Our advanced technology gives us real-time visibility into every machine, so we can instantly see when a washer or dryer is not running, idle, out of order, or not operating properly.

And it doesn't stop there. With remote machine control, we can even start machines from our desk- without having to be on the laundry room floor.

Know what's happening. Take action faster. Keep your laundry running.

Dedicated Customer Service

Our 24-hour customer service team troubleshoot and resolve issues remotely often fixing the problem in minutes, not days.

Automated Service Dispatch

When service is needed, requests are automatically submitted so your residents don’t have to make the call.

Live Machine Monitoring

Real-time visibility into every washer and dryer. We know which machines are running, available, or need attention—anytime, from anywhere.

Trained Technicians

Our technicians are highly trained in both laundry equipment and the technology behind it, allowing them to diagnose issues faster.

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Aaxon Connect Demonstration

Washers and dryers featuring AaxonConnect - alerts our service team with real-time information on everything we need to know regarding your community laundry room operations.

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Management Testimonials

Well, reason for my mail is to recognize Lori Maron for her outstanding service over the past 8 years when we first signed up with Aaxon. As you know, we have recently signed an extension and are expecting delivery of new equipment in about 3-5 weeks. It was relatively easy to convince the Board of Directors to extend the contract, I personally think that is in large part due to employees like Lori. If only 20% other of vendors had the same caliber of employees like you, my life would be much easier. I am not easily persuaded to provide references for vendors, but can say with conviction Aaxon will not disappoint!

Holger Lutz, CAM, David William Hotel Condominium

We met with several other laundry companies as well as Aaxon and came out with the solution Aaxon was the best. I love the fast service turnaround time. If I phone for service in the morning before noon, I will receive service that afternoon. And for us with 192 units, fast service is very important to us.

Andre Poulin, President of the HOA at Hawaiian Gardens Phase VIII

My experience dealing with Aaxon since the beginning has been beyond spectacular. From the contract negotiations to the scheduling of removing old equipment and putting in new, to the final completion- everything has gone smoothly! The equipment and technology they provided to the building are excellent, above the industry standard. Their commission split is very competitive. I highly recommend Aaxon for your laundry business needs.

Steven Zamora, Atlantic Pacific Management

Aaxon was recommended to us at first by our property management company and after doing research on both Aaxon and their competitors, and then working with their AE, through the contract negotiations, we found Aaxon the best choice and with the most flexibility of being able to satisfy our community's needs. The installation of the equipment and their follow-through on the whole process of cleaning up the laundry room and getting the equipment in has been absolutely excellent.

Steve Beluk, President, Waterway Condominium Association