To report service, please fill out the form below.
Common Error Codes
If you do not see your error code or concern listed below, please fill out the form below and we will be in touch with you shortly.
In the unlikely event that the washer door does not unlock one minute after the cycle is complete, simply unplug the washer, leave it unplugged for five minutes, push the door inward and pull on the handle.
EC##: Error on Card Remove card, clean dirt or debris from microchip on the card and try again.
EnFlo: Error on Fill Water is not getting to machine, make sure water is turned on.
EDL: Error on Door Lock Remove obstruction from the door and make sure door is closed properly/firmly.
ED O: Error on Door Remove obstruction from the door and make sure door is closed properly/firmly.
IE: Water Issue - Make sure the water to the machine is turned on.
UE: Balance Issue - Load is unbalanced. Make sure the proper amount of clothing is loaded and distributed correctly.
DE: Door Issue - Make sure the door is firmly closed.
SUdS: Soap Issue - Too much detergent. Wait until the error goes away.
E-45: Card is corrupted. Mail to Aaxon for repair or purchase a new card in kiosk.
E-97: Low balance, balance on laundry card is lower than vend price. Please add more value to your laundry card.