Aaxon Refund Policy
Aaxon Laundry Systems is committed to addressing legitimate refund requests related to confirmed equipment malfunctions.
Please review the policy below before submitting a refund request.
Machine Malfunction Refunds
To request a refund for a machine-related issue, you must also submit a service request and provide available information such as the machine ID number, serial number, property location, and a description of the issue.
- Refund requests must be submitted within 24 hours of the reported machine issue.
- A refund will be issued only after an Aaxon service technician has visited the property and confirmed that the loss resulted from a mechanical fault.
- Refunds will not be issued for user error, incorrect machine selection, failure to follow operating instructions, or other circumstances unrelated to a confirmed equipment malfunction.
Aaxon Smart Card Policy
Aaxon Smart Cards are rechargeable stored-value laundry cards. Additional value may be added to the card for use at participating Aaxon Laundry Systems locations.
Treat your Aaxon Smart Card like cash.
- Lost or stolen Smart Cards and any value remaining on those cards will not be replaced or refunded.
- Cards damaged through abnormal use, misuse, or neglect may be subject to replacement charges.
- Remaining Smart Card balances are non-refundable, including when a resident moves, vacates a property, goes on vacation, or otherwise stops using the laundry facility, except where a refund is required by applicable law.
- We recommend using all remaining Smart Card value before permanently vacating a property.
- The Aaxon Smart Card remains the property of Aaxon Laundry Systems and must be returned upon request.
Mobile App Balances
- Lost or stolen phones do not qualify for a refund solely because the device was lost or stolen.
- Discontinuing use of the Aaxon mobile app does not qualify for a refund of an unused balance.
- Moving, vacating a property, going on vacation, or otherwise discontinuing use of a participating laundry facility does not qualify for a refund of remaining app value.
General Refund Terms
Approved refunds may be issued as a credit or through another method determined by Aaxon Laundry Systems based on the circumstances of the claim.
Submitting a refund request does not guarantee approval. Aaxon reserves the right to verify the circumstances of each request, including machine usage and service records, before issuing a refund.
This Refund Policy is subject to Aaxon Laundry Systems' Terms of Use and applicable law.
